Banking & Insurance
IMC facilitates organizations to achieve business results by empowering their employees with practical skills in Ultimate Customer Service; Sales and Marketing; Credit Management; Communications and Public relations.
We also conduct market research and customer satisfaction surveys to enable our clients make smart decisions to create customer retention.
Our main clients include Faulu Kenya and various SACCOs.
Government & Public Sector
IMC provides training and consulting services that fit within performance contract targets. These include Management skills development; Change Management; Customer Service; Coaching & Mentorship; Sensitization on Ethics, Integrity and Anti-corruption; Alcohol and Substance Abuse; Gender and Disability mainstreaming; HIV&AIDS prevention; and Team building.
Our main clients include the Nairobi City County, Water Resources Management Authority, National Irrigation Board; and Kenya Literature Bureau.
IMC empowers employees on Ultimate Customer Service, Records Management; Coaching and Mentorship; Occupational Safety and Health; Work-Life balance and Stress Management.
We conduct market research and customer satisfaction surveys to enable our clients enhance customer loyalty and retention.
IMC empowers employees with practical skills in Ultimate customer service; Sales & Marketing; Communications and Public relations.
We conduct market research and customer satisfaction surveys to enable our clients make smart decisions to create customer retention.
IMC equips employees with skills in Supervision; Conflict Management; Records Management; Coaching & Mentorship and Team building.
We conduct work environment survey to allow institutions identify areas of reinforcement and improvement. We also assess performance requirements and competencies required by the workforce.
IMC provides training focused on developing management skills as well as employee welfare. This includes Occupational Safety and Health; Coaching & Mentorship, Customer Service; Work-Life balance and Stress Management.
We provide consulting services in Strategic Planning; Change Management; and Process mapping to review and redesign service functions in order to improve efficiency.
Our main clients include Mumias Sugar Company, Sony Sugar Company and Kenya Pipeline Company.
NGOs & Civil Society
IMC develops the capacity of employees in Management and Supervisory skills, Coaching & Mentorship; Communication & Team Building. We provide consulting services in Strategic Planning; Change Management and Strengthening Institutional Systems for growth and sustainability.
We provide research expertise in conducting baseline surveys, mid-term and end-term evaluation of projects.
Our main clients include SOS Children’s Villages and Marie Stopes Kenya.